Hi,
I have recently installed Captivate 7 and am having some crashing issues.
I converted an old project to Captivate 7 and was able to open it, edit it, save it and close it. I then tried to create a blank project and Captivate crashes. Captivate puts a template slide in the blank project for me which looks like a PowerPoint slide with instructions to "Double click to add title". Being new to Captivate 7 I have tried to do this only to end up with the following error messages:
"A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files.
Please restart Adobe Captivate."
A randomly named backup file also appears (the randomness coming from the fact that I have not saved the new blank project I guess, although I did try a save and got the same issues with crashing).
As the blank project is still opened I have tried to go back and double-click to add a title only to be told:
"Placeholder_1 is either a reserved keyword or is already assigned to another item. Provide a different name for the item."
This is a bit odd as it is Captivate doing the naming, not me. I suspect that it might be in conflit with the cpbackup file?
Anyway, has anyway got any ideas before I blast it all away (not an easy option as I have to get ICT support to do this as I am not allowed to be an administrator on my machine) and reinstall or get my money back and go to an earlier version of Captivate that I know works?
Any help or suggestion is appreciated. I have tried renaming the resource folder in Application Data\Adobe but this did not seem to work.
Thanks for your time,
Greig