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Preloader Not Loading Until The Start of Lesson In Captivate 7

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I created a Scorm 2004 compliant lesson using Captivate 7. The file size is ~7MB. When I load and run the lesson on our LMS I don't see the preloader until 3-4 seconds before the file loads. I'm staring at a blank screen for about 45 seconds before anything happens. I have the preloader set at 10% but I can't get it to work.

 

I loaded the file to one of our FTP sites and ran it on an html page and it does the same thing.

 

Our customers are asking us why there is no indication that the lesson is loading and all I can say is it's a problem with Captivate 7.

 

I upgraded to 7 because I was told the problem was fixed, but it's still bad.

 

Any help is appreciated.

 

Thanks


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