I develop video-based training. Each slide includes mostly video. I've been successfully embedding f4v videos into Captivate projects for some time but video quality and file size issues make it necessary to begin linking to videos on external servers.
I've tried a number of options without success.
I create a video event, choose the url option, and add the url from the uploaded video. The only usable server choice is the Adobe Media Streaming Service. I've tested the videos on different servers including Amazon since the troubleshooting advice alerted me that only Adobe partners servers will be recognized. The project previews and the progress bar moves as if the video is playing but only the background file is visible. I tried all the preview options - no luck.
I decided to try the YouTube widget. I uploaded test videos to YouTube, inserted the Interaction widget and added the url, etc. This option results in a successful preview only when I choose the html 5 output in web browser option. Captivate will successfully publish the project but I get "Java Script Error unable to acquire LMS, API content, may not play properly" messages.
The published file performs like all of the unsuccessful previews. The file loads and acts as if the videos are playing in that the progress bar moves but there is no video, just the slide background image. I tried different output settings like just SWF, just html5, both SWF and html5, different versions of the flash player, etc. I also added the output folder to the Flash Global Security settings in case it was a permissions issue.
I'm working on a mac so I emailed a zipped file to my PC and tried to open in Internet Explorer to see if the file might play on a different system or browser - same outcome - no luck.
Making external video work is critical to my work and use of Captivate so I'm hoping there's something I'm missing or misunderstanding about what I need to do.
Any help or advice will be appreciated.