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Channel: Adobe Community : Unanswered Discussions - Adobe Captivate
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1 yr monthly subscriptions not eligible to upgrade to next version?

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I recently signed up for the 1 year monthly subscription for Adobe Captivate. The version I received was Captivate 6. I see now that Captivate 7 is available... and according to the last customer "support" employee who chatted with me, I am not eligible to receive the Captivate 7 version because I committed to Captivate 6 for a year.

 

Is that true, or have I been given the traditional and to-be-expected erroneous information from the customer "support" department (again)?


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